Regular customer in the online shop...how?

Beef · 2008-12-14T23:26:27+00:00

Hi Alle, ich weiß nicht, ob das hier in diesem Forum der richtige Ort dafür ist, aber ich komm da nicht weiter... Ich habe hier schon oft bestellt. Bei der...

Beef

Hi everyone, I’m not sure if this is the right place to ask this in the forum, but I’m stuck… I’ve ordered from here loads of times. When you enter your address, you can enter a password to identify yourself as a regular customer each time. Hmm... where and how can I use it to log in when I place my next order??? I’m sure I’ve entered this password for the last 2–3 orders, but I just can’t find a way to log in with it :lol: Cheers Andi

cfb_de

Have a click on "My Account" and have a read through the text. Best regards, Franz

Beef

Hi Franz, Yeah, I’ve done that a few times already :lol: If I ask for my password to be sent to me now, it works... but it didn’t yesterday. BUT whenever I try to log in, I always get the message: ‘Sorry, you haven’t entered the correct login details!’ :lol: Best wishes, Andi

MirkoBoeddecker

Hi Franz, Yeah, I’ve done that a few times already :lol: If I ask for my password to be sent to me now, it works... but it didn’t yesterday. BUT whenever I try to log in, I always get: “Sorry, you haven’t entered the correct login details!” :lol: Regards, Andi

Andi, thanks for letting me know. I can’t get my password sent to me either. Something’s not right. Please request your password directly from me by email (info at FOTOIMPEX dot de) (please include your name and address). Best regards, Mirko

Beef

Hello Yes, the 'Send password' option does work. But for some reason it isn't valid, or perhaps I don't even exist in the system ;)

Please request your password directly from me by email (info at FOTOIMPEX dot de) (please include your name and address)

Well, I’ll wait and see for now, in case something comes of it this way :lol: I’ve got another big problem with this email address at the moment... I don’t even want to go into it... :lol: Regards, Andi

Andreas_23

Hi Mirko, I’ve got the same problem. I was registered as a customer in the shop and could access ‘My Account’ at any time using my email and password. I found the wishlist feature particularly handy. I don’t need that much material, so I only order something maybe twice a year. Every now and then, I find myself thinking: “You absolutely must order this and that with your next order.” Then, when the time comes to place an order – say, because I’ve run out of paper – I forget all about it and end up getting annoyed. The wish list seemed to have solved that problem. I’d already added a few things to it. Now I wanted to add something else, but I can’t log in anymore. I’ve already asked you to send me my password, as I thought I’d remembered the wrong one (which wasn’t the case). Still, it’s not working. Even with the password you sent, I get a message saying the login details are incorrect, which can’t be right. What a shame! Best regards, Andreas

Andreas_23

We're back in action today

MirkoBoeddecker

It's working again today

We’ve found the problem. If you register multiple times in the shop using the same email address, the password reset process stops working because the shop ends up in a branch of multiple possibilities via that address and generates an error. So if this happens again, we can manually delete the accounts and you can register again. We’ve done that for you now. It’s best not to register twice; if in doubt, simply use the ‘Forgotten password’ option. If you’re already registered, you’ll receive your password and be able to log in. We’re also, of course, working on an internal software solution. Best regards, Mirko