MirkoBoeddecker
...and the Post Office has made a change.
This means we can keep our postage rates the same (even for international deliveries) and still use the Post Office for our deliveries.
With immediate effect, in response to numerous customer requests, all parcels will once again be delivered by the yellow vans.
The only downside: cash on delivery is more expensive because the postman charges an additional €2 collection fee at the door.
So it’s better to order with payment in advance.
Best regards,
Mirko
MehmetCati
:)
.....well, if anything ever actually arrives for me.
I don’t really care whether it’s yellow or brown (UPS or the Post Office).
My last order is taking quite a long time, isn’t it..........
With impatient regards
Mehmet
MirkoBoeddecker
Mehmet,
We packed your parcel on 1 July 2005.
I’m sorry it hasn’t arrived yet.
The reason is obvious: it’s still in the dispatch department – the post office naturally ‘forgot’ to collect it from us at first, and yesterday the regular parcel delivery driver turned up, but when he saw the mountain of parcels, he took off and said they’d have to come and collect it with a lorry...
Oh, right, but that was the same back in 2004 too...
But it’s all sorted now – it’ll be sent out today at the latest.
These are just ‘teething troubles’.
Best regards,
Mirko
cfb_de
Well, sometimes the processes in large companies are a bit of a mystery :)
Best regards,
Franz
MehmetCati
Hi Mirko!
Thank you very much for your reply.
I just had to give you a bit of a nudge, as I actually placed my order with you last Monday (it just makes me feel better and I don’t take it so badly then). I’m always eagerly awaiting my orders.
I’ve already sent you a few emails and kept you on your toes.
It’s just a pain when a few things go wrong all at once (first everything was in stock, then it wasn’t, then your bank didn’t process the payment for four days, etc., etc.).
But you did give me two films as a consolation prize.... :rolleyes:
Otherwise
KEEP UP THE GOOD WORK
Mehmet
MirkoBoeddecker
Mehmet,
I’m afraid I have to say sorry about point 2 as well.
As it says in bold on our homepage, Telekom cut us off because we wanted to switch to sweet Alice (Hansanet) – she smiles so nicely from the posters and is also faster and better (do you actually have them in the West too?).
Telekom were good at cutting us off, but they’re struggling to get Alice back online.
Robert’s probably got a bit of a crush on the girl at T-Online, and she’s given him the cold shoulder because of his weird hairstyle or something :rolleyes:
Long story short: no internet from Wednesday to Friday, because on Friday we took matters into our own hands, just like in the old days, and drilled through the wall to the neighbour’s, and since then the Luxfotografen (www.lux-berlin.de) have kindly been sponsoring us with a data connection.
Robert T-Online is still grumbling away as he fiddles with his line, so we currently have a different fax number (030 28599083) and it’s even later before it’s answered.
And that’s why we were only able to book on Friday what might actually have arrived as early as Tuesday.
It won’t happen again – promise. For future Telekom disasters, we now have four 12mm holes in thick Rüdersdorf quick-set concrete slabs and a solitary emergency supply cable.
Mirko
@Franz,
yes, yes, the big companies and their quirks. Add a monopoly to that and we’ve got a real mess on our hands.
ThomasHoppe
Hi Mirko,
And if the post goes through, you could have a look at your private messages. This matter has probably been going on longer than Mehmet’s order. Or do you only reply to threads?
MirkoBoeddecker
Hmmm....what exactly is a private message?
Of course, I don’t answer “individual queries” about specific orders here on the forum.
I simply don’t have the time for that. That’s what the girls at info@FOTOIMPEX.de are there for.
The two issues I’ve raised here are of interest to everyone because all bank transactions from Wednesday to Friday got stuck due to this Telekom issue, and all parcels – including those the Post Office hasn’t collected from Friday until today – are affected :rolleyes:
Best regards,
Mirko
MehmetCati
Hi Mirko!
You’re forgiven ;)
I know all about the stress of dealing with Telekom as a private user too. It’s a complete nightmare.
The ‘best’ bit is that they actually have ‘virtual’ customer service agents.
When you have problems, you end up corresponding with people who don’t even exist in real life.
They just use some made-up names. You then have to correspond for months on end with new virtual people, explaining the situation all over again each time, etc., until, with the help of a staff member at a Telekom shop and a solicitor, you find out that these people don’t actually exist and you can now get your money back, etc., etc., etc., etc.
But that’s not really relevant here.....
(By the way, another case: it took three months to get a standard ISDN line set up after I moved house. Then those clowns billed me for a Business ISDN and subsequently had no idea how that could have happened).
So, I feel for you.
I haven’t looked at the homepage in ages.
I either have a look in your catalogue or go straight here to the forum...
And don’t worry, I would have remained a loyal customer anyway :) .
Otherwise
KEEP UP THE GOOD WORK
Mehmet
P.S.:
I don’t know Alice at all.
I live somewhere between Munich and Augsburg.
Out here (in the countryside), you’re just glad you don’t have to go round collecting money yourself and that the neighbour 30 km down the road might actually have a phone :rolleyes: we’ve never heard of Allice here (unless the lovely landlady at the “Geierhof” is called that...).
Gast
Hamburg has allice, and that’s a good thing ;-)
My sympathies to everyone who still has to ‘live online’.
Best wishes
Martin
